Silver Service Real Estate was launched in 2009 to provide residential property sales and management services in key Melbourne suburbs. Over the last decade, the Group has dedicated itself to re-defining services by expanding its offer to short stay and holiday lets across Melbourne, as well as providing rooming housing services into regional Victoria.
As an independent and co-operative group focused on empowering customers and agents alike, Silver Service has gained an enviable position in the marketplace, enhanced by a unique, co-operative business culture called the Silver Service Hub, which support professionals, joint ventures, and agent partners in writing their own success.
With a culture that always sees things from the customer’s perspective, Silver Service is helping to re-define real estate in Melbourne. From transparency of costs and processes, to sharing knowledge and experience that encourages a better understanding of the recommendations and management processes, Silver Service is your partner of choice. And because the majority of the Silver Service team are stakeholders, we focus on building a business within a business, rather than just employees.
Silver Service stringently follows the Residential Tenancies Act 1997, the main navigator behind the landlord and tenant relationship, and regularly checks for updates from Consumer Affairs Victoria (CAV).
“Our passion is reflected in our ability to listen, understand and take the reins to what can often be a stressful dynamic. We are paternal/nurturing in nature and we never cease to put our best foot forward to win the trust of the people we work with and to reaffirm the wonderfully high standards intrinsic in our name.”
For tenants we are here to support them in their life, our tenants are managed in a way that helps them to understand the value landlords have for them, which increase the expectations of what excellence is.
For Landlords we provide new experience for them and demonstrate the care we have in managing their assets from protecting and enhancing the value of their investments.
For Vendors we anticipate the emotional investment as well as the financial investment, regardless of whether a property has been owned for occupancy or leasing. In being a cooperative space, our Clients enjoy the benefit of having a panel of senior agents invested in getting the best result at a given time. We also have a comprehensive in-house service that allows a vendor to prime their property to maximise uptake from the target buyer prior to selling.
For Sellers, though invested in obtaining the best result for our Vendor clientele, we extend our service to accommodate what is often a very emotional experience. We also accommodate for a turn-key outcome if required.